How Can I Close My Account?
Closing your Gambiva account is an easy process which gives you full control over your gaming activity. Whether you need a temporary break, permanent self-exclusion, or complete account deactivation, you can request closure through customer support at any time.
The process protects your privacy, secures your personal data, and ensures all pending bets are settled before any action is taken. You will receive clear confirmation once your request is processed and your account status is updated accordingly. Support remains available throughout this process today.
Steps To Close Gambiva Account
- Log in to your Gambiva account
- Open the support or contact area
- Choose account closure or self-exclusion request
- State whether you want temporary or permanent closure
- Provide your registered email address
- Confirm any pending bets or withdrawals
- Submit your request to customer support
- Wait for email confirmation from Gambiva
What To Do Before You Request Account Closure?
Before closing your account, review your current balance and pending bets. Any active wagers must be completed before the account can be fully deactivated. If you have bonus funds active, they may be removed upon closure while your real money balance remains available for withdrawal.
It is also important to download or note any transaction history you may need for personal records. Gambiva keeps a full log of deposits, bets, and withdrawals inside your account while it remains active.
If you are unsure whether you want permanent closure, consider choosing a temporary self-exclusion first. This gives you time to step back without losing your account permanently.
Temporary Self-Exclusion Option
Temporary self-exclusion allows you to pause your account for a chosen period starting from one day up to a longer timeframe based on your request. During this period, you cannot place bets or make deposits, but you can still log in and withdraw any remaining balance.
This option is helpful if you simply need a break from gambling rather than a full account shutdown. Once the selected period ends, you must contact support again to reactivate your account before you can resume playing.
Temporary exclusion is not automatically lifted until you receive confirmation from Gambiva support and request reactivation.
Permanent Gambiva Account Closure
If you choose permanent closure, your account will be fully blocked and you will not be able to place bets, make deposits, or receive promotions. Creating a new account during this time is not permitted.
Reopening a permanently closed account is not guaranteed. Gambiva may refuse reactivation at its discretion, which is why this option should be chosen only when you are fully certain.
Before permanent closure, you should withdraw any remaining funds and ensure all gaming activity is completed.
What Happens After You Submit Your Request?
Once your email request is received, Gambiva support will review your account and process the closure accordingly. You will receive a confirmation message to your registered email with the effective closure date.
During self-exclusion or permanent closure, all marketing emails and promotional messages will stop automatically. Your personal data will continue to be handled according to privacy policies and legal requirements.
If you requested temporary exclusion, your account will remain locked until the chosen period ends and you formally request reactivation.
Reactivating Your Gambiva Account
For temporary self-exclusion, you must contact Gambiva support after the exclusion period expires to restore access. Reactivation is not automatic and requires confirmation from your registered email.
For permanent closure, reactivation is uncertain and may not be approved. Gambiva can refuse reopening without providing a specific reason.
If you decide to gamble again in the future, you should carefully consider your reasons and ensure you are ready to play responsibly.
Frequently Asked Questions
1. Can I pause my account instead of closing it?
You can choose temporary self-exclusion, which pauses deposits and bets while keeping withdrawals available until the selected cool-down period ends for your account security reasons.
2. What happens to my remaining balance?
Any remaining balance stays available for withdrawal, but bonus funds and related winnings are removed when your account closure request is confirmed by Gambiva support.
3. Can I reopen my account later?
Reactivation after temporary exclusion requires contacting support, while permanent closure may remain inactive at Gambiva’s discretion without automatic reopening or future access guarantees for you.
4. Will I still receive promotional emails?
Marketing emails and promotions stop immediately once self-exclusion begins, and communications remain paused until any approved reactivation is completed on your registered email address only.
5. How long does account closure take?
Most requests are processed within a short timeframe, though verification checks, pending bets, and payment reviews can extend completion in some situations at Gambiva platform.